Part 2 of a 3-Part Series: How much does it cost to get my car fixed? Can you PLEASE give me a price NOW over the phone!
lnm-dev
November 24, 2015
In order to better serve the needs of our customers we need to ask the proper questions– and get candid answers from them. This process
Part 1 of a 3-Part Series: How much does it cost to get my car fixed? Can you PLEASE give me a price NOW over the phone!
lnm-dev
November 24, 2015
“How much does it cost to get my car fixed? Can you PLEASE give me a price NOW over the phone!” We get this call
Documenting your ethics policy is one thing. “Operationalizing” it is a whole other deal.
lnm-dev
November 23, 2015
There are a lot of perceptions of the auto service industry, some of them not so nice, like: ‘smoke and mirrors’ price quotes, stories of
My “Duh” Moment: Sometimes the Best Solutions Are the Simplest, Most Overlooked Ones
lnm-dev
November 23, 2015
The conversation below is a great example of a super-simple solution to an everyday challenge that’s right under your nose. I love it when just
The root of customer empathy: there’s always a way to say ‘yes.’
lnm-dev
November 23, 2015
At Curry’s we try to emphasize with our team how critical it is to have a customer-focused perspective and how empathy is the key to