When things go wrong in business, it’s how you handle it that counts. Here’s Curry’s recipe.
“The ultimate measure of a man is not where he stands in moments of comfort and convenience, but where he stands at times of challenge
Customer Service at the GRAMMY’s
My wife and I had the once in a lifetime (or hopefully more than once) opportunity to attend the GRAMMY Awards, and it was as
The Redskins are experts in “hostage marketing.” And it’s killing their brand.
Well, it’s Super Bowl Sunday again, time for Redskins fans like me to wallow a bit more about our sad state of affairs. Lately I
“I don’t see why we have to meet for lunch.” A great post from cadre’s Derek Coburn on qualifying prospects
“I don’t see why we have to meet for lunch.” That headline of Derek Coburn’s post alone was intriguing to me. Derek, who co-founded “cadre,”
“Viscosity” phrases and other words I like to hear around the office.
During a training class I give to the Curry’s Auto Service sales team, I go over this list of words. Some of them are “attitude”
After 100 years, some real innovation in tires…thanks to the U.S. Military
We ran across a radical new tire design by Michelin that is an amazing leap forward in durability and performance. The design is based on
Don’t risk the asterisk. Why your focus on service has to be never-ending and relentless.
I’m a fanatic about customer service. An absolute freak. Ask anyone on the Curry’s Auto Service team. My guess is they will agree–and that they
A picture that owes its inspiration to my Dad.
When I was much younger, my dad gave my mom a jar of curry powder with a slash through the letter “d.” The message was