Part 2 of a 3-Part Series: How much does it cost to get my car fixed? Can you PLEASE give me a price NOW over the phone!
A Dash of Curry Consulting
November 24, 2015
In order to better serve the needs of our customers we need to ask the proper questions– and get candid answers from them. This process
Part 1 of a 3-Part Series: How much does it cost to get my car fixed? Can you PLEASE give me a price NOW over the phone!
A Dash of Curry Consulting
November 24, 2015
“How much does it cost to get my car fixed? Can you PLEASE give me a price NOW over the phone!” We get this call
Documenting your ethics policy is one thing. “Operationalizing” it is a whole other deal.
A Dash of Curry Consulting
November 23, 2015
There are a lot of perceptions of the auto service industry, some of them not so nice, like: ‘smoke and mirrors’ price quotes, stories of
My “Duh” Moment: Sometimes the Best Solutions Are the Simplest, Most Overlooked Ones
A Dash of Curry Consulting
November 23, 2015
The conversation below is a great example of a super-simple solution to an everyday challenge that’s right under your nose. I love it when just
The root of customer empathy: there’s always a way to say ‘yes.’
A Dash of Curry Consulting
November 23, 2015
At Curry’s we try to emphasize with our team how critical it is to have a customer-focused perspective and how empathy is the key to