Part 2 of a 3-Part Series: How much does it cost to get my car fixed? Can you PLEASE give me a price NOW over the phone!
In order to better serve the needs of our customers we need to ask the proper questions– and get candid answers from them. This process
Part 1 of a 3-Part Series: How much does it cost to get my car fixed? Can you PLEASE give me a price NOW over the phone!
“How much does it cost to get my car fixed? Can you PLEASE give me a price NOW over the phone!” We get this call
Documenting your ethics policy is one thing. “Operationalizing” it is a whole other deal.
There are a lot of perceptions of the auto service industry, some of them not so nice, like: ‘smoke and mirrors’ price quotes, stories of
My “Duh” Moment: Sometimes the Best Solutions Are the Simplest, Most Overlooked Ones
The conversation below is a great example of a super-simple solution to an everyday challenge that’s right under your nose. I love it when just
The root of customer empathy: there’s always a way to say ‘yes.’
At Curry’s we try to emphasize with our team how critical it is to have a customer-focused perspective and how empathy is the key to
Curry’s Honored at Washington Business Journal’s 2012 Corporate Philanthropy Awards
Curry’s Auto Service is excited to have been honored as a Jefferson Awards winner at Washington Business Journal’s 2012 Corporate Philanthropy Awards. Click here to see
A messy problem at the Ritz Carlton gives their customer service an opportunity to shine.
Last week I had the pleasure of attending the annual gala for the National Federation for Teaching Entrepreneurship (NFTE) at the Ritz Carlton on 22nd
Curry’s method of customer problem-solving: There are only 3 questions that matter.
“YOU ALL HAVE THE AUTHORITY to take care of our customers!!” That’s the message I reinforced with the Curry’s team recently during a dialogue about
