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1387 Chain Bridge Rd, McLean VA 22101

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Documenting your ethics policy is one thing. “Operationalizing” it is a whole other deal.

There are a lot of perceptions of the auto service industry, some of them not so nice, like: ‘smoke and mirrors’ price quotes, stories of

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November 23, 2015 No Comments

My “Duh” Moment: Sometimes the Best Solutions Are the Simplest, Most Overlooked Ones

The conversation below is a great example of a super-simple solution to an everyday challenge that’s right under your nose. I love it when just

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November 23, 2015 No Comments

The root of customer empathy: there’s always a way to say ‘yes.’

At Curry’s we try to emphasize with our team how critical it is to have a customer-focused perspective and how empathy is the key to

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November 23, 2015 No Comments

Curry’s Honored at Washington Business Journal’s 2012 Corporate Philanthropy Awards

Curry’s Auto Service is excited to have been honored as a Jefferson Awards winner at Washington Business Journal’s 2012 Corporate Philanthropy Awards. Click here to see

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November 23, 2015 No Comments

A messy problem at the Ritz Carlton gives their customer service an opportunity to shine.

Last week I had the pleasure of attending the annual gala for the National Federation for Teaching Entrepreneurship (NFTE) at the Ritz Carlton on 22nd

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November 23, 2015 No Comments

Curry’s method of customer problem-solving: There are only 3 questions that matter.

“YOU ALL HAVE THE AUTHORITY to take care of our customers!!” That’s the message I reinforced with the Curry’s team recently during a dialogue about

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November 23, 2015 No Comments

Groupon is like 5-Hour Energy for your business–a quick jolt and that’s about it.

I’ve been thinking a lot about Groupon and LivingSocial and what seem like a growing number of niche daily deal sites and was reminded to

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November 23, 2015 No Comments

Interview in Network Solutions’ Small Biz Blog Features Curry’s Social Media Programs

I was very excited to be interviewed recently by Shashi Bellamkonda who is internationally known as a social media marketing expert–in fact his official job

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November 23, 2015 No Comments

Do you really want to know how our meal was, or are you just asking?

One thing that drives me crazy is how service people follow a script that someone back at “corporate” developed to supposedly ensure customer satisfaction. Here’s

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November 23, 2015 No Comments

Car Maintenance….Women Call The Shots! A Guest Post by Jody DeVere, President of AskPatty.com

“A Dash of Curry” is pleased to feature this guest blog post by Jody DeVere, the CEO and President of AskPatty.com, Inc. AskPatty.com helps automotive retailers attract,

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November 23, 2015 No Comments
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