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1387 Chain Bridge Rd, McLean VA 22101

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Going “out of process” for a friend came back to bite this Curry’s team member–it’ll happen every time.

At Curry’s we’ve worked very hard to develop standard processes for things like “customer intake,” meaning defining the exact steps we go through every time

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November 23, 2015 No Comments

Curry’s Auto Service Community/Charitable Work Featured in Washington Business Journal

Check out the March 2, 2012 issue of the Washington Business Journal which covers the community and charitable work that Curry’s Auto Service has done.

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November 23, 2015 No Comments

I pay my team to post bad things about competitors online. OK, I’m just making a point about the ‘Skins.

“It was a terrible mistake, and we knew it was wrong while we were doing it” Gregg Williams Former Defensive Coordinator Washington Redskins and New

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November 23, 2015 No Comments

The Daytona 500 Rainy Days and Mondays: Good or Bad for Fans?

(Rob Sweeten/Associated Press) – Emergency workers try to extinguish a fire on a jet dryer during the Daytona 500. This past Sunday evening I was

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November 23, 2015 No Comments

When things go wrong in business, it’s how you handle it that counts. Here’s Curry’s recipe.

“The ultimate measure of a man is not where he stands in moments of comfort and convenience, but where he stands at times of challenge

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November 23, 2015 No Comments

Customer Service at the GRAMMY’s

My wife and I had the once in a lifetime (or hopefully more than once) opportunity to attend the GRAMMY Awards, and it was as

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November 23, 2015 No Comments

The Redskins are experts in “hostage marketing.” And it’s killing their brand.

Well, it’s Super Bowl Sunday again, time for Redskins fans like me to wallow a bit more about our sad state of affairs. Lately I

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November 23, 2015 No Comments

“I don’t see why we have to meet for lunch.” A great post from cadre’s Derek Coburn on qualifying prospects

“I don’t see why we have to meet for lunch.” That headline of Derek Coburn’s post alone was intriguing to me. Derek, who co-founded “cadre,”

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November 23, 2015 No Comments

“Viscosity” phrases and other words I like to hear around the office.

During a training class I give to the Curry’s Auto Service sales team, I go over this list of words. Some of them are “attitude”

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November 23, 2015 No Comments

After 100 years, some real innovation in tires…thanks to the U.S. Military

We ran across a radical new tire design by Michelin that is an amazing leap forward in durability and performance. The design is based on

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November 23, 2015 No Comments
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